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untung99 Terms & Conditions Explained

Our Terms & Conditions set out how you open an account, confirm your phone, use DANA, OVO, GoPay or QRIS, and request account changes.

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POLICY HELP DESK

Where To Ask About Account Rules

A clear contact route matters when a Terms & Conditions question affects your account or wallet status.

Account access questions Use the account support path when phone verification, duplicate-account checks or a locked login affects your acceptance of the Terms & Conditions. Include your registered details so we can locate the right account record.
Wallet status questions For DANA, OVO, GoPay, QRIS or bank-transfer concerns, contact support from the cashier path and attach the payment receipt. We use the reference to match the transaction with the applicable account clause.
Policy change requests Ask support how to request a correction, access a stored record or question a policy update. We will tell you which identity check and account details are required before handling the request.
ACCOUNT SAFEGUARDS

How We Apply These Conditions

Our Terms & Conditions work alongside practical account controls rather than replacing them. We record the details needed to operate an account, check payment ownership, protect sign-in activity and respond to policy…

Data handling

We use registration, verification and transaction details for the purposes described in the Terms & Conditions. A request about your stored data should come through the account support path with matching account details.

Cookie settings

Cookies can keep your signed-in session and remember policy choices on the same device. Your browser controls cookie removal, while deleting them may require you to complete account checks again.

Sign-in security

You must protect your password, phone access and verification details under the account conditions. If another person may have used your login, contact support before making a wallet or withdrawal request.

Record retention

We retain account and payment records for the period needed for account administration, security and legal duties described in the policy. Support can explain the applicable request route for a specific record.

Identity checks

Before account access or a withdrawal is processed, we may compare your submitted details with the account and payment record. This helps apply the same Terms & Conditions to each request.

Policy corrections

If your personal details or a policy-related record is inaccurate, contact us through the support path. We will explain the evidence needed and the conditions for making a correction.

Terms & Conditions Questions Answered

Most policy questions concern account ownership, wallet evidence, access by region and requests for stored information. The answers below summarise how we apply our Terms & Conditions, but the full wording on this page remains the controlling reference. If your situation involves a disputed transaction or account check, contact support with the relevant reference.

You can read the current Terms & Conditions on this page before opening an account. Check the stated update date, then contact support if a clause about access, verification or payments needs clarification.

Yes. The Terms & Conditions apply to deposits and withdrawals through DANA, QRIS, OVO, GoPay, bank transfer and virtual account. Payment records may be checked against your registered account details.

Phone verification helps connect account access to the details you submitted and supports security checks. We may require it before access is completed or before a wallet-related request is processed.

Access depends on local law. Before opening or using an account, you are responsible for checking whether these services are permitted where you are located and for following applicable local requirements.

A name mismatch can pause a deposit or withdrawal while we check ownership and account details. Contact support through the cashier path and provide the payment receipt so the relevant condition can be assessed.

Use the account support path to request correction, access or clarification about a stored record. We may ask for phone verification and matching account details before making or sharing a change.

Yes, policy wording may be updated when our stated conditions change. We publish the revised version with its effective date, and you should read it before continuing where local law permits.

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